Stella Energy

If you encounter a broken charger or hardware issue, please report it so we can fix it quickly.

Please include the following information:

Location – Which charging station? (e.g., Østbanegade, Valby)

Charge point number – The two-digit number on the charger (e.g., 01, 12)

Description – What is wrong? (e.g., screen not working, cable damaged, card reader broken)

- Location – Which charging station? (e.g., Østbanegade, Valby)
- Charge point number – The two-digit number on the charger (e.g., 01, 12)
- Description – What is wrong? (e.g., screen not working, cable damaged, card reader broken)

Stella app – Use the in-app chat

Email – Send details to <a href="mailto:support@stellaenergy.com" rel="nofollow noopener noreferrer" target="_blank">support@stellaenergy.com</a>

- Stella app – Use the in-app chat
- Email – Send details to <a href="mailto:support@stellaenergy.com" rel="nofollow noopener noreferrer" target="_blank">support@stellaenergy.com</a>
- Phone – Call our support line

- Screen not responding
- Card reader not working
- Cable damaged or stuck
- Charger offline or showing errors

We monitor our chargers continuously and aim to resolve issues as quickly as possible.

Let us know when something isn't working at a charging station

How to report a broken charger

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How to report a broken charger

What to report

How to report

Common hardware issues