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How to retry a failed payment

Updated over 5 months ago

Stella automatically charges the payment card linked to your business account.

If a payment fails (for example, due to an expired card or insufficient funds), you can retry the payment via the Stella app at any time.

Here is how to retry the payment:

  • Open the Stella app

  • Navigate to the Business tab

  • Tap on Billing

  • Next, find the invoice that is not paid and tap on it

  • Finally, tap Retry payment

If the payment continues to fail, you can add a new payment card to your business account and try again.

To add a new payment card:

  • Open the Stella app

  • Go to the Business tab

  • Tap on Payment method

  • Tap on the existing payment card

  • Next, tap on Add new card

  • Enter the payment card details

  • Toggle Set as default card

  • Finally, tap Add new card. Please note that you may be asked to perform 3D Secure authentication with your bank app

  • Once the new payment card is added and it is set as your default card, go to the Billing page, find the unpaid invoice and tap on Retry Payment button

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